The GVK-led Mumbai International Airport Limited (MIAL) has been awarded the Best Airport by size and region in over 40 million passenger category by the Airport Council International (ACI) World. The accolade was in recognition of excellence in customer experience in the Asia-Pacific region. The award ceremony will be held at the second ASQ Forum & ACI Customer Experience Global Summit that will take place from September 2 – 5 in Bali, Indonesia.
ASQ award is the highest possible reward for any airport operator around the world covering more than half of the world’s 8.3 billion passengers. The ASQ surveys are conducted worldwide across airports annually. Hence, adjudged by them the award reflects the airport’s excellence in service parameters that go beyond satisfying the needs of travellers.